Case Study - Patient scheduling that just works
MedSync needed a modern scheduling and patient records platform to replace their legacy system. We built an application that reduced no-shows by 28%.
- Client
- MedSync
- Year
- Service
- Product engineering
Overview
MedSync operates a network of three outpatient clinics, each with multiple providers and overlapping schedules. Their legacy scheduling system was built over a decade ago and couldn't handle the complexity of multi-location booking, provider availability rules, or automated patient communications.
The result was a constant stream of scheduling errors, double bookings, and missed appointments. Front desk staff spent hours each day on the phone managing cancellations and rescheduling, while patients had no way to book or manage appointments online.
We built a modern scheduling platform from the ground up. The system supports real-time availability across all providers and locations, with intelligent conflict detection and automated waitlist management. Patients can book, reschedule, and cancel through a secure web portal, and the system sends automated SMS and email reminders that have dramatically reduced no-show rates.
On the backend, we engineered a secure integration layer that connects with MedSync's existing electronic health records system. Patient data flows seamlessly between scheduling and clinical records without manual entry. The entire platform was deployed on infrastructure designed for healthcare-grade reliability and security.
What we did
- Custom platform
- Healthcare systems
- System integration
- Security & compliance
Studio Grom delivered a system that our staff actually enjoy using. Patient satisfaction scores have improved across every clinic since we launched.
Head of Engineering at MedSync
- Reduction in no-shows
- 28%
- Faster appointment booking
- 4x
- Patients onboarded
- 15K+
- Clinic locations connected
- 3